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• Sydney
• at Apr 14, 20, 09:30:07 AM
• 
  Almighty Member 14814
• last active 7 months ago

Thanks for this post from:

Helloabaskbi,

We’ve sent an email to the Casino Representative regarding your complaint and asked him to check what’s going on. Please keep an eye on this thread for the updates.

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• abaskbi
• at Apr 18, 20, 12:25:06 AM
• Newbie 3
• last active 2 years ago

Thanks for this post from:

My account was now reopened and I can to use my money for to play in VBet

Thank you very much for the space, @Sidney and all team LCB

Best regards

———

Please, @Sidney @MelissaN @zuga or other moderator: remove all those my posts above here in current topic which I wrote with my old username (@IM82), as too all my reviews on lcb.org/casinos/vbet/comments which I wrote with my old usernames @IM82 and @Ilmar

After this, you can to delete this 2 my old usernames (@IM82 and @Ilmar) and let available only my current username @abaskbi as I will to use this here on forum and for other LCB services only with this my actual username, as only can to have active one

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• abaskbi
• at Apr 18, 20, 12:30:20 AM
• Newbie 3
• last active 2 years ago

Thanks for this post from:

Updating the case above…

[RESOLVED] Complaint dispute on VBET (Betconstruct)

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• Ray95
• at Apr 21, 20, 03:59:15 AM
• Sr.Newbie 20
• last active 2 years ago

Thanks for this post from:

I have been a victim of these companies and I am beginning to believe that they are dishonest and are online only to earn money from honest users. I hope I’m wrong

My VBET LATAM player account ID is: 192378215

Searching the internet today, I discovered that this company also works with other names and links (Betconstruct and Radon B. V.)

I want to alert all users about these companies. Stay away from them! Do not register on them! Don’t put your money on them!

I registered my account, did all the procedures to have my account certified, sent the requested documents in the member area, were accepted, the status of my account was changed to “verified”, in the support chat the person confirmed that my account was completely verified and that I could deposit / withdraw / play with all available services. I have all the screenshots and copies of the chat conversations with the support, which confirm all of the above

So, I made my first deposit. After a few bets I made a small profit and, on the same day, the site blocked my account, with a balance of 368.60

The result of this is that the site has all my earnings (271.60) and has not paid me. Yes, I agree that this is not a lot of money, but I won it by playing honestly, in sports, and I need the company to honor its industry and reopen my account with my profit balance of 271.60 for me to continue playing to complete the pending turnover of the promotion I won

I will try to help their support and, if my account is reactivated, I will update my review here, removing the negative note

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• Sydney
• at Apr 21, 20, 09:30:53 AM
• 
  Almighty Member 14814
• last active 7 months ago

Thanks for this post from:

Hello Ray95,

We’ve sent an email to Vbet Casino Representative and asked him to check what’s going on with your withdrawal. Please keep an eye on this thread for the updates.

Rated:

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• Ray95
• at Apr 23, 20, 11:35:13 PM
• Sr.Newbie 20
• last active 2 years ago

Okay, Sydney, please try to help me. They ignore me, they don’t respond, I’ve tried all possible contacts at all email addresses

Worst possible experience in this company

I believed in VBet. I thought it was an honest site. But it is not. They operate in the gambling market with several names, for example: Vivaro, Betconstruct, Radon B. V. and others

Attract the user with beautiful marketing. But, after the person creates the account, check with documents, receive confirmation that everything has been verified and that nothing else is necessary to pay to play or withdraw profits, the problems begin

You deposit your honest money, you play and, if you win, they block your account. Only if you are a losing player, your account will be active, so you can lose more and more

VBet Latam player account ID is: 192378215

They have 271,60 EUR of mine! They didn’t pay me. Don’t reopen my account so I can keep playing!

They ignore me in support for weeks! I’ve already written for all possible emails

I want my money. I won playing honestly!

I want to alert all users about these companies. Stay away from them! Do not register on them! Don’t put your money on them!

I will update here and change my review in case of honest resolution of the case. I want my account reopened, with my winnings, to continue playing

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• Sydney
• at Apr 24, 20, 09:49:55 AM
• 
  Almighty Member 14814
• last active 7 months ago

Thanks for this post from:

HelloRay95,

We still haven’t received a reply regarding your complaint. We’ve sent them a reminder email. Keep you posted.

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• Ray95
• at May 06, 20, 05:45:21 AM
• Sr.Newbie 20
• last active 2 years ago

This is the most dishonest company in the gaming industry: VBet (also known as Vivaro, VBet Latam, Betconstruct and Radon B. V.). If you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

I registered my account, did all the procedures to have my account certified, sent the requested documents in the member area, were accepted, the status of my account was changed to “verified”, in the support chat the person confirmed that my account was completely verified and that I could deposit / withdraw / play with all available services. I have all the screenshots and copies of the chat conversations with the support, which confirm all of the above

So, I made my first deposit. After a few bets I made a small profit and, on the same day, the site blocked my account, with a balance of 368.60

This company has all my documents photos, photo selfie with documents, proof of address, financial and payment proof, everything necessary for account verification!

They blocked my account, stole my money and confessed to doing this for no reason!

In the words of the agent support named ELLA: “The betting company has the right to block any player account without one reason”

In other words: if you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

This is how this company works. They are thieves and stole my money

This is the alert that I leave for all users here. Look for another site to play. Do not register a VBet account or put money there!

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• Sydney
• at May 06, 20, 09:38:03 AM
• 
  Almighty Member 14814
• last active 7 months ago

Thanks for this post from:

Hello Ray95,

The Casino Representative replied that they would look into your account and let us know what happened. However, we still haven’t received a reply what’s going on with your account and withdrwal. We’ve sent them another reminder email. 

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• VBET
• at May 08, 20, 09:39:04 AM
• 
  Casino Rep 11
• last active 2 years ago

Thanks for this post from:

Hi Ray95,

I am sorry to hear that you have issues with withdrawing your money. To be able to help you, can you please provide your player ID so we could find your details in our system and was able to help you?

Thanks in advance.

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• Ray95
• at May 10, 20, 01:44:22 AM
• Sr.Newbie 20
• last active 2 years ago

Thanks for this post from:

VBET wrote:

Hi Ray95,

I am sorry to hear that you have issues with withdrawing your money. To be able to help you, can you please provide your player ID so we could find your details in our system and was able to help you?

Thanks in advance.

Hi, friend

VBet Latam player account ID is: 192378215

Waiting resolution honesty and with fair play

Thanks

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• VBET
• at May 15, 20, 12:24:04 AM
• 
  Casino Rep 11
• last active 2 years ago

Thanks for this post from:

Hello Ray95,

As it was mentioned by our customer support team, unfortunately we won’t be able to re-open your account. More than once we made exceptions with you so you could continue to bet and play on our site. But unfortunately, the amounts deposited have already been spent and the bonus consumed.

Please do not hesitate to contact our 24×7 live customer support service to have more details about your case.

Regards,
vBet Team

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• Ray95
• at May 16, 20, 09:38:09 PM
• Sr.Newbie 20
• last active 2 years ago

“more than once we made exceptions with you so you could continue to bet and play on our site”

What are you talking about? You are crazy? The site made no exception to me, it did nothing!

You are mistaking me for some other customer. This is the only reason for your message

“you so you could continue to bet and play on our site. But unfortunately, the amounts deposited have already been spent and the bonus consumed”

What exception did you or VBet make to me? Tell us here, publicly, on the forum

I’m sure you’re not talking about me or my account, and you missed the forum to write these absurd things

My case is this:
I checked my account, the website has all my documents (driver’s license, selfie holding document, proof of financial method, proof of home address), deposited, made a profit of 271.60, my balance was 368.60 and my account was blocked for no reason (the only reason was that I made a profit, settled bets)

The website returned my deposit of 97.00 and stole my profit of 271.60

I want my account to be reopened, with my balance of 271.60 of bonus, I can even accept that they restart the rollover from the beginning, of 20x of the bonus amount, so that I can continue playing on the site with the money I won by playing honestly

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• Ray95
• at May 16, 20, 09:40:59 PM
• Sr.Newbie 20
• last active 2 years ago

VBET wrote:

Hello Ray95,

As it was mentioned by our customer support team, unfortunately we won’t be able to re-open your account. More than once we made exceptions with you so you could continue to bet and play on our site. But unfortunately, the amounts deposited have already been spent and the bonus consumed.

Please do not hesitate to contact our 24×7 live customer support service to have more details about your case.

Regards,
vBet Team

We are waiting for your reply, about my case. You are on line now here, available now

I want my account reopened, with my balance of 271.60, as a 20x rollover bonus (I accept that the system restart my rollover from the beginning)

VBet Latam player account ID is: 192378215

This is my account, ID: 192378215, so you can locate it and not confuse it with another player on the site

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• Replied by
• Sydney
• at May 16, 20, 11:36:52 PM
• 
  Almighty Member 14814
• last active 7 months ago

Thanks for this post from:

HelloRay95,

We’ve sent an email to the Casino Representative and asked him to look into your account again and provide us with more details about your case. Please keep an eye on this thread for the updates.

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